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Terms and Conditions

Last Updated: May 29, 2026

These Terms and Conditions (“Terms”) govern access to and use of synalabs.co.uk (the “Website”) and the purchase of products supplied by Syna Labs Ltd, trading as Syna Labs (“Syna Labs”, “we”, “us”, “our”).

These Terms should be read together with our Research Use Policy, Privacy Policy, Shipping & Returns Policy, and any other policies referenced on our Website, each of which forms part of the agreement between you and Syna Labs. Where there is any conflict between these Terms and another policy, these Terms shall prevail unless expressly stated otherwise.

  1. Eligibility

By accessing this Website or purchasing products from Syna Labs, you confirm, represent and warrant that:

  • You are 18 years of age or older;
  • You are purchasing solely for legitimate laboratory, scientific, analytical, or research purposes;
  • You are a suitably qualified person, organisation, or are acting under appropriate professional supervision;
  • You will use products only in accordance with all applicable laws and regulations.

Syna Labs reserves the right to request verification of eligibility at any time and may reject, suspend, or cancel any order where eligibility cannot be satisfactorily verified.

  1. Acceptance of Terms

By accessing or using synalabs.co.uk, placing an order, or purchasing products from us, you agree to be legally bound by these Terms, our Research Use Policy, Privacy Policy, and any related policies referenced on the Website.

If you do not agree with these Terms, you must stop using the Website and refrain from purchasing products from Syna Labs.

We reserve the right to amend these Terms at any time without prior notice. Updated Terms will take effect immediately upon publication on the Website. Continued use of the Website following any amendment constitutes acceptance of the revised Terms.

  1. Research Use Only & Regulatory Position

All products supplied by Syna Labs are offered strictly for laboratory research purposes only.

Our products:

  • Are intended exclusively for in-vitro laboratory research use;
  • Are not approved medicinal products;
  • Do not hold marketing authorisation in the United Kingdom or elsewhere unless expressly stated;
  • Are not intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition in humans or animals.

Nothing contained on this Website constitutes medical advice, pharmaceutical advice, treatment guidance, or an offer to supply medicinal products.

Products must not be used in any manner inconsistent with applicable law or regulation. Syna Labs reserves the right to refuse supply where an order appears inconsistent with research-use-only requirements or may breach relevant legislation.

  1. Permitted Use of Products

Products supplied by Syna Labs are provided solely for scientific and laboratory research purposes.

Products are strictly prohibited from being used for:

  • Human consumption;
  • Animal consumption;
  • Medical, therapeutic, or diagnostic applications;
  • Cosmetic use;
  • Food or nutritional purposes;
  • Recreational use;
  • Use in medicines, medical devices, or pharmaceutical applications unless expressly authorised.

Any misuse of products supplied by Syna Labs is expressly prohibited.

  1. Customer Responsibilities

By purchasing from Syna Labs, you confirm and agree that you:

  • Possess appropriate knowledge regarding the handling, storage, transport, and disposal of research chemicals;
  • Will comply with all applicable laws, regulations, import/export restrictions, and safety requirements in your jurisdiction;
  • Will maintain appropriate laboratory standards, industrial hygiene, and safety procedures;
  • Will not misrepresent the intended use of any product;
  • Have independently verified any licensing, registration, or legal requirements applicable to the products purchased.

Customers are solely responsible for ensuring that the purchase, importation, possession, and intended use of products is lawful within their jurisdiction.

Syna Labs reserves the right to refuse, restrict, or terminate supply to any individual or organisation where misuse is suspected or supply may be unlawful, unsafe, or inappropriate.

  1. No Medical Advice or Usage Guidance

Information provided on this Website is supplied for general informational purposes only.

Syna Labs does not provide:

  • Medical advice;
  • Dosage recommendations;
  • Reconstitution instructions;
  • Administration guidance;
  • Treatment recommendations.

Purchasers must rely solely on their own scientific expertise, independent research, and professional judgement.

Nothing on this Website should be interpreted as encouraging or authorising any prohibited use.

  1. Orders, Pricing & Availability

All prices displayed are in Pounds Sterling (GBP) unless otherwise stated.

We reserve the right to amend pricing, product availability, specifications, or descriptions at any time without notice.

Submission of an order does not guarantee acceptance. All orders remain subject to review, stock availability, verification, and approval by Syna Labs.

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

  1. Shipping & International Orders

Syna Labs ships products internationally; however, customers remain solely responsible for ensuring compliance with laws applicable in their own country or jurisdiction.

We make no representation that products are legal to import, possess, or use in any particular jurisdiction.

Customers are responsible for:

  • Customs compliance;
  • Import permits;
  • Taxes and duties;
  • Regulatory approvals;
  • Local legal requirements.

Syna Labs accepts no liability for customs delays, seizures, confiscation, or refused importation.

  1. Returns & Refunds

Due to the specialist nature of our products, refunds and returns are handled strictly in accordance with our Shipping & Returns Policy.

Products that have been opened, tampered with, improperly stored, or used are generally non-refundable.

Refunds or replacements may be considered only where:

  • Products arrive damaged;
  • Incorrect items were supplied;
  • Products are defective upon delivery.

Syna Labs reserves sole discretion regarding eligibility for refunds, replacements, or credits. For refunds queries email: admin@synlabs.co.uk 

  1. Intellectual Property

All Website content, including but not limited to text, graphics, branding, product descriptions, logos, images, and website materials, belongs to Syna Labs Ltd or its licensors and is protected by intellectual property laws.

No content may be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written consent.

  1. Limitation of Liability

To the fullest extent permitted by law, products and Website content are supplied on an “as available” and “as is” basis without warranties of any kind, whether express or implied.

Syna Labs shall not be liable for:

  • Indirect or consequential loss;
  • Loss of profits;
  • Loss of business opportunity;
  • Data loss;
  • Incidental or punitive damages.

Our total liability in connection with any claim or order shall not exceed the amount paid for the relevant product(s).

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded under applicable law.

  1. Indemnity

You agree to indemnify and hold harmless Syna Labs Ltd, its directors, employees, contractors, affiliates, and representatives from any claims, liabilities, damages, losses, costs, or legal expenses arising from:

  • Misuse of products;
  • Breach of these Terms;
  • Violation of applicable law;
  • Unauthorised use of Website content.
  1. Website Availability

We do not guarantee uninterrupted or error-free access to the Website.

Syna Labs reserves the right to suspend, withdraw, amend, or restrict Website functionality at any time without notice or liability.

  1. Prohibited Conduct

Users must not:

  • Submit unlawful, misleading, abusive, defamatory, or fraudulent communications;
  • Suggest or imply that products are intended for prohibited purposes;
  • Attempt to misuse the Website;
  • Use the Website for unlawful commercial activity.

Any indication of misuse or unlawful intent may result in refusal of service and, where appropriate, reporting to relevant authorities.

  1. Governing Law & Jurisdiction

These Terms and any dispute arising from them shall be governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising in connection with these Terms.

  1. Severability

If any provision of these Terms is held invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

  1. Entire Agreement

These Terms, together with our Research Use Policy, Privacy Policy, Shipping & Returns Policy, and any policies referenced on the Website, constitute the complete agreement between you and Syna Labs regarding use of the Website and purchase of products.

  1. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Syna Labs Ltd
Email: admin@synalabs.co.uk